Expert Answers for Exceptional Sleep
for Exceptional Sleep
FaQs
Orders & Payments
Everything you need to know about payments and financing options.
Is PayPal safe?
Yes. PayPal is one of the world's most trusted payment providers. Your payment details are securely encrypted and never shared directly with Kairo Home.
How does Paypal work?
PayPal lets you either pay in full securely at checkout or split your purchase into 3 interest-free monthly payments (subject to approval).
What is Klarna?
Klarna allows you to spread the cost of your purchase through flexible payment options, making it easier to invest in exceptional sleep.
How does Klarna work?
Simply select Klarna at checkout and choose the payment option that suits you. Approval is provided directly by Klarna.
What is Clearpay?
Clearpay allows you to split your purchase into up to 4 interest-free instalments, subject to approval, with a maximum spend of £1,200.
How does Clearpay work?
Select Clearpay during checkout and follow the instructions to divide your payment into manageable instalments.
Orders & Payments
Everything you need to know about payments and financing options.
Is PayPal safe?
Yes. PayPal is one of the world's most trusted payment providers. Your payment details are securely encrypted and never shared directly with Kairo Home.
How does Paypal work?
PayPal lets you either pay in full securely at checkout or split your purchase into 3 interest-free monthly payments (subject to approval).
What is Klarna?
Klarna allows you to spread the cost of your purchase through flexible payment options, making it easier to invest in exceptional sleep.
How does Klarna work?
Simply select Klarna at checkout and choose the payment option that suits you. Approval is provided directly by Klarna.
What is Clearpay?
Clearpay allows you to split your purchase into up to 4 interest-free instalments, subject to approval, with a maximum spend of £1,200.
How does Clearpay work?
Select Clearpay during checkout and follow the instructions to divide your payment into manageable instalments.
Delivery
Everything you need to know about delivery times, shipping and tracking.
How long does delivery take?
Every Kairo Home mattress is handcrafted to order. Production typically takes between 15 and 20 working days before dispatch.
Is delivery free?
Yes. We offer free delivery on all products.
Do you deliver across the UK?
Yes. We deliver throughout mainland UK.
Will I receive tracking information?
Once your mattress is ready and leaves our workshop, you will receive updates at every stage of the delivery process. Our transport team will contact you to arrange a delivery appointment at a time that suits you best.
Delivery service details
The service includes delivery to your home and placement of the mattress in your selected room. Please note, removal of the old mattress is not included.
Can I change my delivery address after placing an order?
Yes, provided the order has not yet been dispatched for delivery, we will be able to update the address.
Delivery
Everything you need to know about delivery times, shipping and tracking.
How long does delivery take?
Every Kairo Home mattress is handcrafted to order. Production typically takes between 15 and 20 working days before dispatch.
Is delivery free?
Yes. We offer free delivery on all products.
Do you deliver across the UK?
Yes. We deliver throughout mainland UK.
Will I receive tracking information?
Once your mattress is ready and leaves our workshop, you will receive updates at every stage of the delivery process. Our transport team will contact you to arrange a delivery appointment at a time that suits you best.
Delivery service details
The service includes delivery to your home and placement of the mattress in your selected room. Please note, removal of the old mattress is not included
Can I change my delivery address after placing an order?
Yes, provided the order has not yet been dispatched for delivery, we will be able to update the address.
100 Night Trial
Everything you need to know about our 100-night trial.
What is the 100-night trial?
Our 100-night trial allows you to experience your mattress in your own home and ensure it is the perfect fit for your sleep preferences.
What if I don't like my mattress?
If you are not completely satisfied, we will help arrange a return or exchange at no cost to you, in accordance with our trial policy.
Can I exchange my mattress for another model?
Yes. If a different comfort level would better suit your needs, we can help arrange an exchange.
Are returns free?
Yes. We offer complimentary returns during the trial period.
100 Night Trial
Everything you need to know about our 100-night trial.
What is the 100-night trial?
Our 100-night trial allows you to experience your mattress in your own home and ensure it is the perfect fit for your sleep preferences.
What if I don't like my mattress?
If you are not completely satisfied, we will help arrange a return or exchange at no cost to you, in accordance with our trial policy.
Can I exchange my mattress for another model?
Yes. If a different comfort level would better suit your needs, we can help arrange an exchange.
Are returns free?
Yes. We offer complimentary returns during the trial period.
Materials
Everything you need to know about our natural materials and craftsmanship.
What makes Kairo mattresses different?
Our mattresses are handcrafted using exceptional natural materials including horsehair, camel hair, natural latex, wool, cotton, linen and coconut fibre.
Are your mattresses sustainable?
We are committed to responsible sourcing and prioritise materials that support long-term sustainability.
Are your mattresses breathable?
Yes. Natural fibres allow continuous airflow and help regulate temperature throughout the night.
Are Kairo mattresses suitable for hot sleepers?
Absolutely. Materials such as wool, horsehair, camel hair, cotton, natural latex, and linen help dissipate heat naturally.
Materials
Everything you need to know about our natural materials and craftsmanship.
What makes Kairo mattresses different?
Our mattresses are handcrafted using exceptional natural materials including horsehair, camel hair, natural latex, wool, cotton, linen and coconut fibre.
Are your mattresses sustainable?
We are committed to responsible sourcing and prioritise materials that support long-term sustainability.
Are your mattresses breathable?
Yes. Natural fibres allow continuous airflow and help regulate temperature throughout the night.
Are Kairo mattresses suitable for hot sleepers?
Absolutely. Materials such as wool, horsehair, camel hair, cotton, natural latex, and linen help dissipate heat naturally.
Guarantee & Care
Everything you need to know about our 100-night trial.
What warranty do you offer?
Every Kairo mattress is backed by a 20-year guarantee for complete peace of mind.
What does the guarantee cover?
The guarantee covers manufacturing defects and structural issues arising from normal use.
How often should I rotate my mattress?
We recommend rotating your mattress every 3 to 6 months to ensure even comfort and longevity.
Do I need a mattress protector?
Yes. A high-quality mattress protector helps maintain hygiene and prolong the life of your mattress.
What type of base is recommended for Kairo mattresses?
Kairo mattresses perform best on a slatted base, as it allows optimal airflow through the mattress, helping the natural materials breathe, regulate temperature and maintain long-term comfort and durability.
Can I use an electric adjustable bed base with a Kairo mattress?
Yes, but only our latex models are suitable for adjustable bed bases, as they offer the flexibility required. Pocket spring mattresses are generally not recommended for adjustable bases, as they may affect the structure and performance of the springs over time.
Guarantee & Care
Everything you need to know about our 100-night trial.
What warranty do you offer?
Every Kairo mattress is backed by a 20-year guarantee for complete peace of mind.
What does the guarantee cover?
The guarantee covers manufacturing defects and structural issues arising from normal use.
How often should I rotate my mattress?
We recommend rotating your mattress every 3 to 6 months to ensure even comfort and longevity.
Do I need a mattress protector?
Yes. A high-quality mattress protector helps maintain hygiene and prolong the life of your mattress.
What type of base is recommended for Kairo mattresses?
Kairo mattresses perform best on a slatted base, as it allows optimal airflow through the mattress, helping the natural materials breathe, regulate temperature and maintain long-term comfort and durability.
Can I use an electric adjustable bed base with a Kairo mattress?
Yes, but only our latex models are suitable for adjustable bed bases, as they offer the flexibility required. Pocket spring mattresses are generally not recommended for adjustable bases, as they may affect the structure and performance of the springs over time.
Natural & Luxury Mattress Questions
Are natural mattresses better than memory foam?
Natural mattresses offer superior breathability, temperature regulation, and durability compared to traditional memory foam. Materials such as wool, cotton, horsehair, natural latex, coconut fibres, camel hair, and cashmere help create a cooler and more comfortable sleep environment, while providing optimal support without excessive heat retention.
What is the healthiest mattress material?
Natural fibres such as wool, camel hair, cotton, horsehair, linen and natural latex are widely regarded as some of the healthiest mattress materials. They promote airflow, regulate moisture and reduce the need for synthetic components, helping to create a cleaner and more comfortable sleep environment.
Why do luxury mattresses use horsehair?
Horsehair has been used in luxury mattress making for generations due to its exceptional durability, breathability and moisture-wicking properties. It helps improve airflow throughout the mattress, creating a cooler and more hygienic sleep experience while maintaining comfort for many years.
Why do luxury mattresses use camel hair?
Camel hair is prized in luxury mattress making for its remarkable softness, natural temperature regulation and exceptional comfort. Known for its ability to adapt to changing temperatures, camel hair helps keep sleepers warm in winter and cool in summer. Its lightweight yet resilient fibres add a layer of sumptuous comfort while enhancing breathability and moisture control for a naturally balanced sleep environment.
Why is coconut coir used in luxury mattresses?
Coconut coir is a resilient natural fibre that provides additional support, enhances airflow and improves the overall durability of a mattress. Its open structure promotes natural ventilation, helping to create a fresher and more comfortable sleeping environment.
How long does a luxury mattress last?
A high-quality luxury mattress crafted with premium natural materials and pocket springs can last significantly longer than standard mattresses. With proper care, many luxury mattresses provide exceptional comfort and support for 20 to 30 years or more.
Are natural mattresses worth the investment?
Natural mattresses are often considered a worthwhile investment due to their longevity, comfort and use of premium materials. Their superior durability and performance can provide better value over time compared to lower-quality alternatives.
What is the best mattress for back pain?
The best mattress for back pain is one that maintains proper spinal alignment while adapting to your body’s natural contours. Pocket sprung mattresses with carefully balanced natural comfort layers often provide excellent support and pressure relief for many sleepers.
Do natural mattresses stay cooler than foam mattresses?
Yes. Natural materials such as wool,camel hair, horsehair, latex, coconut coir , cotton and linen allow air to circulate more freely than traditional foam. This helps regulate temperature and reduce heat build-up throughout the night.
What makes a mattress truly luxury?
A truly luxury mattress combines exceptional craftsmanship, premium natural materials and advanced support systems. Features such as hand-tufting, natural fibres, individually pocketed springs and meticulous attention to detail distinguish luxury mattresses from mass-produced alternatives.
Why are handcrafted mattresses better?
Handcrafted mattresses benefit from greater attention to detail, higher-quality materials and traditional manufacturing techniques. Each mattress is carefully assembled to ensure exceptional comfort, durability and long-term performance.
How do pocket springs work?
Pocket springs are individually wrapped springs that move independently of one another. This allows the mattress to respond precisely to body weight and movement, providing targeted support, reducing motion transfer and improving overall comfort.
Natural & Luxury Mattress Questions
Are natural mattresses better than memory foam?
Natural mattresses offer superior breathability, temperature regulation, and durability compared to traditional memory foam. Materials such as wool, cotton, horsehair, natural latex, coconut fibres, camel hair, and cashmere help create a cooler and more comfortable sleep environment, while providing optimal support without excessive heat retention.
What is the healthiest mattress material?
Natural fibres such as wool, camel hair, cotton, horsehair, linen and natural latex are widely regarded as some of the healthiest mattress materials. They promote airflow, regulate moisture and reduce the need for synthetic components, helping to create a cleaner and more comfortable sleep environment.
Why do luxury mattresses use horsehair?
Horsehair has been used in luxury mattress making for generations due to its exceptional durability, breathability and moisture-wicking properties. It helps improve airflow throughout the mattress, creating a cooler and more hygienic sleep experience while maintaining comfort for many years.
Why do luxury mattresses use camel hair?
Camel hair is prized in luxury mattress making for its remarkable softness, natural temperature regulation and exceptional comfort. Known for its ability to adapt to changing temperatures, camel hair helps keep sleepers warm in winter and cool in summer. Its lightweight yet resilient fibres add a layer of sumptuous comfort while enhancing breathability and moisture control for a naturally balanced sleep environment.
Why is coconut coir used in luxury mattresses?
Coconut coir is a resilient natural fibre that provides additional support, enhances airflow and improves the overall durability of a mattress. Its open structure promotes natural ventilation, helping to create a fresher and more comfortable sleeping environment.
How long does a luxury mattress last?
A high-quality luxury mattress crafted with premium natural materials and pocket springs can last significantly longer than standard mattresses. With proper care, many luxury mattresses provide exceptional comfort and support for 20 to 30 years or more.
Are natural mattresses worth the investment?
Natural mattresses are often considered a worthwhile investment due to their longevity, comfort and use of premium materials. Their superior durability and performance can provide better value over time compared to lower-quality alternatives.
What is the best mattress for back pain?
The best mattress for back pain is one that maintains proper spinal alignment while adapting to your body’s natural contours. Pocket sprung mattresses with carefully balanced natural comfort layers often provide excellent support and pressure relief for many sleepers.
Do natural mattresses stay cooler than foam mattresses?
Yes. Natural materials such as wool,camel hair, horsehair, latex, coconut coir , cotton and linen allow air to circulate more freely than traditional foam. This helps regulate temperature and reduce heat build-up throughout the night.
What makes a mattress truly luxury?
A truly luxury mattress combines exceptional craftsmanship, premium natural materials and advanced support systems. Features such as hand-tufting, natural fibres, individually pocketed springs and meticulous attention to detail distinguish luxury mattresses from mass-produced alternatives.
Why are handcrafted mattresses better?
Handcrafted mattresses benefit from greater attention to detail, higher-quality materials and traditional manufacturing techniques. Each mattress is carefully assembled to ensure exceptional comfort, durability and long-term performance.
How do pocket springs work?
Pocket springs are individually wrapped springs that move independently of one another. This allows the mattress to respond precisely to body weight and movement, providing targeted support, reducing motion transfer and improving overall comfort.
24/7 Customer support
Free delivery
100 Night trial
20 Year guarantee